Questions

Our game is available to be played both in VR and 2D. To access the 2D version that does not require a VR headset, download Musemio app and after selecting the experience, choose 2D mode to begin the game.

The game is accessible through IOS and Android app stores: https://musemio.com/download

VR works best on most smartphones (iPhone 7 and higher, or Samsung 7 and higher, or similar). If you have any problems, please email us at info@musemio.com mentioning your phone model and OS, and we will be able to advise you.

We are currently experiencing problems with Android 11 OS and you might experience crashes. We are looking to fix this problem ASAP.

Unfortunately, you cannot play our VR products on laptops or computers at the moment. Access to the game is only through mobile or tablet applications.

The game takes approximately 15 to 30 minutes depending on how quickly you can pass all the challenges.

When you first download the app, you will be able to play as a guest. You will be initially taken through a tutorial (you can choose VR or 2D mode). After the tutorial you will be able to play the game. After 3 times playing as a guest, you will be asked to sign up using your parents' email.

The app is available for free to download from the Stores. Within the app you have a number of free experiences to play as well as paid-for experiences.

Our games are designed for everyone to play, however the content of our games can be difficult to fully understand for children under 7. The app and game are designed for 7-to 11-year-olds, but 'older kids' are encouraged to join in, play and explore.

Simply log off the application and log back on. Your progress may not be saved. You can also reset the app by closing it completely.

No, you can't pause the game. However, if you accidentally leave the app and rejoin within a couple of minutes, you will start the experience from where you left it.

Don't panic :) Simply look around and explore the surroundings for any interactive elements. This should set you on the right path. Also, if you are inactive for over 10 seconds, helpful arrows might appear that would point you towards your next game point.

Generally, you will need to begin the level again. Crisis Charity experience is an exception - if you accidentally close the app, next time you load the game it will give you a choice to start from the beginning or from your last saved point.